Refund policy

Return & Refund Policy

At ArtisanQube, every item is crafted with care. If something doesn’t feel right, we’re here to help.

Eligible Returns

You can request a return if:

• You received the wrong product
• Your item arrived damaged
• There is a stitching or embroidery fault
• The product is unused and in original condition

Non-Returnable Items

Because they are made especially for you, the following cannot be returned:

• Custom embroidery orders
• Personalized name/signature/logo T-shirts
• Photo-frame embroidery items

How to Request a Return

1. Contact us within 48 hours of delivery
2. Share your order ID + clear photos/videos
3. Our team will verify and guide you with the process

Refunds

Once approved, refunds are issued as:

• Store credit
• Replacement product
• Original payment method (where applicable)

Exchange Policy

Exchanges are possible only for size issues on non-custom designs.

We aim to make every experience smooth and fair — your trust matters to us.